Q: HOW DO I KNOW WHAT SIZE WIG I NEED?
A. Before placing your order, we kindly request that you refer to our measurement guide to determine your circumference size accurately.
Q: MY WIG DIDNT FIT. CAN I RETURN IT?
A: Please note that we have a strict no return policy in place. To assist our customers in making the right selection, we provide a comprehensive chart that offers detailed instructions on how to accurately measure for the perfect wig size. It is crucial for customers to carefully review the sizing information and ensure they order the correct size before making a purchase. We understand the importance of finding the right fit, and as such, we offer Facetime consultations upon request. These consultations aim to provide personalized assistance and guidance to ensure you make an informed decision. Please feel free to reach out to us if you require any further assistance or have specific inquiries regarding sizing or product selection.
Q: WHAT IS YOUR PROCESSING AND SHIPPING TURN TIME FOR WIGS AND HAIR PRODUCTS
A: PLEASE ALLOW 24-48HRS FOR PROCESSING. SHIPPING TIMES ARE AS FOLLOWS
HAIR PRODUCTS-3-5 BUSINESS DAYS
READY TO SHIP WIGS- 1-3 BUSINESS DAYS
CUSTOM WIGS- 7-14 BUSINESS DAYS FROM THE TIME YOUR ORDER IS FULFILLED. SALES ARE SUBJECTED TO LONGER PROCESSING DUE TO THE VOLUME OF ORDERS
Q: CAN I BE REFUNDED OR CHANGE MY ORDER IF I USE SEZZLE
A: Once you have set up your payment plan, we want to inform you that no additional changes can be made to it. We strive to provide a seamless and efficient payment process for our customers, and once the plan is in place, it cannot be modified. We recommend reviewing your payment plan details thoroughly before finalizing it to ensure accuracy and to align with your preferences.